Domestic Orders

In-stock items shipping within the United States ship free of charge via ground service. Please allow up to 4 business days for us to fulfill an order and issue a tracking number, unless a delayed ship date appears in the product description. After your tracking number arrives by email, most orders are delivered within 3 business days; depending on carrier conditions beyond our control, delivery can take 5 to 10 business days. Our warehouse is closed on weekends and major US holidays.

Pre-order and made-to-order items ship during the estimated window listed on the product page, and your order confirmation email will note that estimated ship date. If an order contains both in-stock and pre-order items, we will split the shipments as items become available, and your shipping confirmation will identify what has shipped and what remains.

For your security and ours, orders over $750 require a signature upon delivery.

Once an order has been placed and handed to a third-party carrier, we cannot modify or cancel it, so please confirm all details are correct before completing checkout. If a shipment is returned to us because of an insufficient or incorrect address, or because delivery could not be completed, the order will be canceled and subject to a 15% restocking fee, or you may pay shipping again for any further delivery attempt you request.

International Orders

Free shipping is not available on international orders. International rates are calculated by weight and transit distance and exclude taxes, duties, and customs fees, all of which are the customer’s responsibility. We ship outside the United States via major international carriers. Delivery times cannot be guaranteed, as they depend in part on customs processing in the destination country. International packages are trackable once scanned in by the carrier.

International shipping charges paid at checkout are non-refundable, including when a recipient refuses delivery of an international shipment.

Shipping & Orders

What payment methods do you accept?

We accept all major credit cards as well as PayPal, Shop Pay, Shopify Payments, Apple Pay, and Google Pay. Unless you are combining payment with a Kyotosumi gift card, only one method of payment is accepted at checkout.

What are my options for faster shipping?

All domestic orders ship free via ground service by default. If you need a piece by a specific date, email us at hello@kyotosumi.com before placing your order and we will do our best to accommodate an expedited option. Expedited shipping, where available, is charged at carrier rates.

Can I make a change to an order after it's been placed online?

Once an order has been placed and handed to a third-party carrier, we are unable to modify or cancel it, so please double-check your items, sizes, and shipping address before completing checkout. If you catch a mistake right away, email hello@kyotosumi.com as soon as possible; if your order has not yet left our warehouse, we will do our best to help.

Why does my tracking number show "pre-shipment"?

A "pre-shipment" status means we have created your shipping label and your order is being prepared, but the carrier has not yet scanned the package into their network. This is normal and usually resolves within 1 to 2 business days of receiving your tracking number. If your tracking has shown pre-shipment for more than 5 business days, reach out to hello@kyotosumi.com and we will investigate.

How do I track my order?

Once your order ships, we will email you a tracking number. Use the link in that email to follow your package through the carrier's site. Tracking updates begin once the carrier scans the package into their network. If you cannot find your shipping confirmation, check your spam folder or email hello@kyotosumi.com and we will resend it.

How do you ship orders?

Domestic orders ship free of charge via ground service. International orders ship via major international carriers, with rates calculated by weight and transit distance; taxes, duties, and customs fees are the customer's responsibility. For your security and ours, orders over $750 require a signature upon delivery. Our warehouse is closed on weekends and major US holidays.

Where is my order?

Most domestic orders arrive within 3 business days of receiving your tracking number, though carrier conditions beyond our control can extend delivery to 5 to 10 business days. International delivery times vary with customs processing in the destination country. If your order has not arrived within 10 business days of shipping, contact hello@kyotosumi.com and we will track it down.

When will my order ship?

Please allow up to 4 business days for us to fulfill an in-stock order and issue a tracking number, unless a delayed ship date appears in the product description. Pre-order and made-to-order items ship during the estimated window listed on the product page, which is also noted in your order confirmation email. If your order contains both in-stock and pre-order items, we will split the shipments as items become available.

Still have a question? Email us at hello@kyotosumi.com.