Terms of Sale

These Terms of Sale (together with every document linked within them) govern your purchase of goods from Kyotosumi LLC (“Kyotosumi,” “Company,” “we,” or “us”). Please read them carefully before placing an order, as they control your purchase of our products. If you do not agree to these Terms of Sale, do not order products or services offered on or through www.kyotosumi.com (the “Website”).

1. Payment

We accept all major credit cards along with PayPal, Shop Pay, Shopify Payments, Apple Pay, and Google Pay. A single payment method applies at checkout, except where you combine a payment method with a Kyotosumi gift card.

Our third-party payment processors handle all payment transactions in accordance with our Privacy Policy. To complete a purchase through the Website (each, a “Transaction”), you may need to supply information relevant to that Transaction, including your card number and expiration date, billing address, and shipping details.

YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY CREDIT CARD OR OTHER PAYMENT METHOD USED IN CONNECTION WITH ANY TRANSACTION.

You authorize us to share the information you provide for a Transaction with our payment processors so they can complete it. We may need to verify your information before acknowledging or completing any Transaction.

2. Shipping for Domestic Orders

In-stock items shipping within the United States ship free of charge via ground service. Please allow up to 4 business days for us to fulfill an order and issue a tracking number, unless a delayed ship date appears in the product description. After your tracking number arrives by email, most orders are delivered within 3 business days; depending on carrier conditions beyond our control, delivery can take 5 to 10 business days. Our warehouse is closed on weekends and major US holidays.

Pre-order and made-to-order items ship during the estimated window listed on the product page, and your order confirmation email will note that estimated ship date. If an order contains both in-stock and pre-order items, we will split the shipments as items become available, and your shipping confirmation will identify what has shipped and what remains.

For your security and ours, orders over $750 require a signature upon delivery.

Once an order has been placed and handed to a third-party carrier, we cannot modify or cancel it, so please confirm all details are correct before completing checkout. If a shipment is returned to us because of an insufficient or incorrect address, or because delivery could not be completed, the order will be canceled and subject to a 15% restocking fee, or you may pay shipping again for any further delivery attempt you request.

For specific shipment requests, email hello@kyotosumi.com and we will do our best to accommodate.

3. Shipping for International Orders

Free shipping is not available on international orders. International rates are calculated by weight and transit distance and exclude taxes, duties, and customs fees, all of which are the customer’s responsibility. We ship outside the United States via major international carriers. Delivery times cannot be guaranteed, as they depend in part on customs processing in the destination country. International packages are trackable once scanned in by the carrier.

International shipping charges paid at checkout are non-refundable, including when a recipient refuses delivery of an international shipment.

4. Returns and Exchanges

You may return or exchange any product for a full refund or store credit within 21 days of the day your order is delivered. After initiating a return, you have 28 days to ship it back; otherwise any instant credit or refund will be forfeited.

Only items that are unworn, unwashed, unaltered, free of stains and odors, and that retain their original tags qualify for return or exchange. If we grant an exchange or instant refund credit and your returned item fails to meet these standards, you will be charged accordingly.

Please allow 1 to 3 business days after your return reaches our warehouse for processing. Once we issue a refund to your original payment method, your bank may take up to 7 business days to post the credit. Shipping charges you incurred are not refundable. International returns are not currently supported.

To start a return or exchange, or for gift returns, contact hello@kyotosumi.com.

5. Site Transactions

We reserve the right to refuse any order. At our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order, including orders placed under the same customer account or credit card, or that share a billing or shipping address. If we change or cancel an order, we will attempt to notify you using the email, billing address, or phone number provided when the order was placed. We also reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

6. Price Adjustments

If an item you purchased from the Website is discounted on the Website within 7 days of your purchase, you may request a price adjustment. Adjustments are issued as store credit for use on the Website in the amount of the price difference; we do not issue cash refunds or process adjustments to the original payment method. To request one, contact hello@kyotosumi.com.

7. Privacy Policy and Terms of Use

These Terms of Sale specifically reference and fully incorporate the Company’s Privacy Policy and Terms of Use, available in the footer of each page of the Website. Any disputes under these Terms of Sale are governed by the dispute resolution, governing law, and jurisdictional provisions set forth in the Terms of Use.

Last Modified: July 19, 2026